New Retail Pharmacist: The Do’s and Don’ts
Being a retail pharmacist is one of the most common job opportunities for pharmacy professionals, especially because of the growing number of pharmacies all over the world. A retail pharmacist, however, do more than just dispense medicines and other healthcare products. They will be dealing with clients, after all, which is why they also need excellent communication skills. If you are a brand new retail pharmacist, there are some things you need to remember.
DO keep track of significant events and any questions you might encounter on your first day
You can keep a notebook and write down and the things that need to be clarified or dealt with. Do you need to research more on medicine, indications warnings, etc.? Is there a need to improve Pharmacy purchasing policy or best practices based on your experience?
DON’T get stuck on the retail side of things
Being a retail pharmacist should be a stepping stone to something greater, so make sure you don't get stuck with just dispensing medications. You should also take an interest in the business side, particularly the metrics essential to running a retail pharmacy business. Before you direct your attention in doing business, however, you should first familiarize and master retail pharmacy.
DO learn from the veterans
You will learn plenty of things working as a retail pharmacist, but other pharmacists that have been in the business for a long time makes the best teachers. So get to know the veterans in the pharmacy you’re working in and spend time learning from them.
DON’T forget to follow up with some patients
Your job as a retail pharmacist should not stop behind the counter. To develop your skills as a retail pharmacist, it is important that you follow up with some patients, especially when they start a new medication. Even if this is not required of you, patients will surely appreciate your call.
DO master the steps involved in billing
At some point in your career as a retail pharmacist, you might be required to handle billing, which can be quite complex. When given the opportunity, you should take advantage of it and write down all the things you need to remember, such as the BIN number, Medicare Part B bill for test strips, etc. If necessary, create a cheat sheet.
DON’T worry about keeping up
It is normal to worry about the speed with which you take orders, dispense medication, and handle the rest of the process. During peak hours, your speed and skills will be sorely tested. However, keeping up is not about how quick you work, but how you complete a transaction available, software shortcuts, and protocols, among others.
DO keep learning
To get things done right and fast, you should stock up on software, policy and customer knowledge, and other information relevant to your job as a retail pharmacist. You should also develop your own DUR approach, one that you can easily remember and help you succeed with your work. You should also develop counseling habits, so you can provide excellent customer services.