Fully Managed Patient Engagement Solutions Included With Membership

We help independent pharmacies grow & create better connections with their patients by fostering trust at every point of the digital & retail experience. Instantly increase your online visibility & New Patient Growth with our turn-key Patient Engagement Solutions.

Services Included

  • Listing Distribution
  • Reputation Management
  • Review Monitoring & Management
  • Anonymous Website Visitor Tracking
  • Proactive Heads-Up Messaging
  • Customer WiFi HotSpot

Results:

  • New Patient Acquisition
  • Existing Patient Engagement & Retention
  • Improved Online Visibility
  • Increased Retail Traffic

As Seen On:

Listing Distribution

Get accurate, get found.

Accurate business listings help search engines and consumers find local businesses online. The problem is that you don’t have the time to create and maintain hundreds of business listings.

Consumers depend on accurate listings when searching for a business online. Incorrect business listings lead to lost sales opportunities, frustrated consumers, and weakened search rankings. In fact, 73% of consumers stated that they lose trust in a brand when an online listing shows incorrect information. Therefore, accurate listings are considered to be an essential component of the local marketing stack. Our systems maintain data consistency across 300+ digital directories, GPS databases and more to ensure your information is accurate and can be found by as many people as possible based on their search preferences.

Reputation Management

Take control of your online reputation today. 

Your reputation is what you say about yourself and what others say about you. Every day, customers are talking about your business on websites like TripAdvisior, Google Maps, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue – it’s time you join the conversation.  This goes above and beyond review monitoring and tracks specific keywords about your business throughout the internet in order to manage the conversations about your business.

Benefits:

  • Hear what your customers are saying about your business on review sites, blogs and social networks
  • Monitor your employees’ activity on social media
  • See how your online presences compares to your competition
  • Receive regular, actionable reports that help improve your presence
  • Ensure your online listings are accurate

Review Monitoring & Management

Why do customer reviews matter so much?

Consumers regularly search online for a local business with recent reviews and an average review rating of at least four stars. If your independent pharmacy doesn’t fall into that category, there’s a good chance that you’re losing potential customers to your competitors. Negative reviews drive away customers. 94% say an online review has convinced them to avoid a business* and 95% of shoppers read online reviews before making a purchase**.

Get more reviews on the top review sites.

Generate reviews on the sites that consumers rely on to make their buying decisions. Send customized requests to your customers and suggest up to three sites.

Keep bad reviews out of the spotlight.

Don’t let negative reviews about your business harm your reputation. Gather harsh feedback through a private form so you can provide great customer service offline.

See what your customers are saying.

Never miss a new review again. Get alerted the moment a new review is discovered, and monitor reviews from the top review sites in one simple dashboard.

Showcase great experiences.

Share your customers’ testimonials on social media. Automatically publish specific types of reviews to a mobile-optimized listing and a widget on your website.

"APPA is making a remarkable difference in the pharmacy industry."
Brett Louderback
Louderback Drug

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Anonymous Website Visitor Tracking

Track all anonymous and known visitor activity on your website, blog, landing pages, help center, and online store.

Benefits:

  • Focus on your website visitor’s behavior while they are on your site.
  • Improve the effectiveness of lead-generation by understanding how visitors engage with your website.
  • See what visitors are viewing, clicking, and the frequency of their visit.

Proactive Heads-Up Messaging

Display personalized messages to anonymous or known visitors to your website. Connect with your visitors on your website.

Benefits:

  • Convert anonymous traffic into known visitors
  • Capture new leads
  • Get Feedback
  • Drive visitors to valuable content
  • Engage your visitors

References:
*https://www.reviewtrackers.com/online-reviews-survey/,
**https://learn.g2crowd.com/customer-reviews-statistics

Customer WiFi Hotspot

Drive Patient Engagement & Loyalty

Provide a free wifi hotspot for patients and customers that collects their contact information and automatically enrolls them into loyalty programs. Engage your subscribers by promoting measurable in-store promotions, medication reminders/adherence and refill reminders.

Branded Hotspot

Custom landing page to greet patients and customers and promote features

Guest List

Validate address, organize, import and export guest details

Welcome Message

Automated welcome message for new patients and customers

Email Marketing

Send limited email blasts

Visitor Dashboard

Track visits, email performance and other key metrics

Starting at $799. Get Started Today!

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